FAQ's
Q: Why are Surat Diamond Necklaces Special?
A: Our necklaces are a blend of traditional craftsmanship and modern designs. Each piece, whether adorned with lustrous pearls, real rubies, emeralds, or set in 18kt yellow gold, is designed to make a fashion statement that resonates with grace and elegance
Q: The Surat Diamond Legacy in Necklaces
A: As a third-generation jeweler in the diamond industry, our legacy is woven into every necklace. Our expertise and passion ensure that each necklace is not just a piece of jewelry, but a timeless treasure.
Q: Why Choose Us Over Retail Jewelry Stores?
A: Our direct lineage in the diamond industry allows us to offer exquisite necklaces at prices about 25% below retail. We bridge the gap between quality and affordability, providing you with luxury that’s both accessible and exceptional.
Q: What is Our Return Policy?
A: Your complete satisfaction is our priority. With our 30-day return policy, you can return your necklace for a free replacement, exchange, or a 100% refund without any restocking fee, ensuring a risk-free and satisfying purchase.
Q: Our Loyalty Programme: Your Reward for Trust
A: Join our loyalty program and be rewarded for your trust in us. Enjoy exclusive offers, earn points with every purchase, and get early access to our newest collections. It's our way of valuing the relationship we build with you.
Q: How to Choose the Perfect Necklace?
A: When selecting your necklace, consider the 4 C's – cut, color, clarity, and carat weight, which are crucial in determining the diamond's value. Add a fifth 'C' – confidence in your jeweler. Trust our expertise to guide you to a necklace that fulfills your desires.
Q: How Do We Ensure Safe Delivery?
A: We take great care in delivering your necklace. Shipped via trusted couriers, speed post, or registered post parcel, all our deliveries are fully insured. The packaging is not only beautiful but also sturdy, ensuring your necklace arrives in pristine condition.
Q: Is Registration Necessary for Purchase?
A: No, you can shop with ease using just your email ID. Our streamlined process guarantees a smooth shopping experience from selection to checkout.